We’re here to help


In this unprecedented and uncertain time, everyone at Fetchstr wants you to know that your safety and wellbeing is our number one priority.

It’s more important than ever for everyone to have access to the things they need most. We don’t charge extra fees and we never mark up item costs. On Fetchstr, the only fee that you pay is the one that’s set by you.

Fetchstr is a real-time, in the moment marketplace where spontaneous transactions take place. Whenever you’re on the move, you can spontaneously offer to fetch from any establishment.

Keep these tips in mind when meeting:

  • Clean any fetched items with an EPA-registerd disinfectant.
  • Practice good hygeine such as washing your hands with soap and water after tyou’ve been in public, and avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people who are sick, and if you are sick, stay home unless seeking medical care.

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When paying in the app, you can use the following payment methods. Credit and debit cards including: Visa, Mastercard, American Express, Discover, JCB, Diners Club. Sorry, prepaid debit cards or gift cards aren’t accepted. Apple Pay will be added in the near future.

You can send messages to each other whenever a Request is being fetched. Tap the My Actvity icon and select the active Request or Fetch. Then tap the blue chat icon to open a private and secure chat with this other community member.

Nope. Any money earned is automatically deposited to your connected Payout Method. The first deposit may take up to 72 hours. After that every deposit will be between 24-48 hours.

Tap the Settings icon on your Profile screen in the Fetchstr App. Here you can adjust your notification settings, update your Payment and Payout methods, invite friends, and more.

We built a community around people helping each other get the things they need in a friendlier and more convenient way. We think it’s important to hang onto the values you learned as a kid. We’re talking about the basics: treat others as you’d like to be treated and do what you say you will. Remember, most of the people you talk to on Fetchstr are your co-workers and neighbors.

Tap the Settings icon on your Profile screen in the Fetchstr App. At the bottom is the Log out button. Tap it to log out of the app.

There may be times you want to view your past Requests or Fetches. Tap the My Activity icon and hit Past to view all of your past Fetchstr activity.

Fetchstr is currently available in New York City and several WeWork office locations.

Frequently Asked Questions

Your account is tied to the phone number used to create your original account. Each account can only be tied to one phone number. If you’ve changed your phone number, email us at support@fetchstr.com

Suffering from notification overload? You can manage your push notifications and email notifications by Tapping the Settings icon on your Profile screen in the Fetchstr App. Then select Notifications. Here you can adjust your notification settings.

Money earned on Fetchstr is automatically directly deposited to your connected Debit Card or Bank Account. Your first deposit may take up to 5 business days but going forward any other deposit will be received in 1-2 business days. If it’s taking longer there may be something wrong with your selected Payout Method. Please email our support team at Support@fetchstr,com.

In order to Offer to Fetch or Place Requests you must have a Payment or Payout Method connected to your account. It is not possible to Place a Request without a Payment Method. It is not possible to Offer to Fetch with out a Payout Method.

Sometimes a Fetcher may need to cancel a Fetch. In this instance, the funds will be returned to your linked Payment Method immediately. If you’d like, you can simply re-place a cancelled Request by selecting Re-place Request.

Fetchstr is better with friends. To refer a friend to Fetchstr, simply tap the Profile icon on the Fetchstr app. Then select invite work Friends, Get $5. Enter the name, phone number or email address, and press Invite. To claim the referral bonus, your friend must use your code and join their office.

Information submitted by our customers is encrypted and sent to our servers securely, regardless of whether you’re using a public or private Wi-Fi connection or data service (3G, 4G, or EDGE).

Additionally you can only be signed into your Fetchstr account on one device. If you sign into a new device it will automatically log you out of any other personal devices.

Still Need Help?

Our customer support is at the ready.

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