What information does the Application obtain and how is it used?
The Application obtains the information you provide when you download and register the Application. Creation of an account with us is mandatory in order to be able to use the basic features of the Application.
When you create an account with us and use the Application, you generally provide (a) your name, email address, age, user name, password, telephone number, location or city where you are located, and other registration information; (b) transaction-related information, such as when you place orders, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; and; (d) information you enter into our system when using the Application, such as contact information and project management information. If you either register for the Application with a third party social media provider (such as Facebook) or link your account with such a social media provider to the Application, we will receive access to information from your Facebook profile, such as your name, gender, pictures and “friends” on the account.
This information is used to match people who are requesting things (placing orders) to people who wish to “fetch” orders and to resolve any issues relating to orders. We may also use the information you provided to us to contact you from time to time to provide you with important information, required notices and marketing promotions.
Payment information is used only for payment purposes. We do not store full credit card or other banking information on Fetchstr servers and do not have access to this information.
“Request” Specific Information
You also provide information regarding products or services covered by “request” to us, as well as pick-up and drop-off locations when ordering. We do retain information regarding the orders you have placed and “fetches” you have completed.
We use this information to facilitate “requests” and “fetches.” When you place a notification for an request, your request information is available to other members of the Fetchstr community near your location.
During the time period that a “fetch”/delivery is active, both the person who placed the request and the person who is “fetching” the request are automatically connected. By placing an request or agreeing to make a “fetch,” you are consenting to be connected to the other user via chat. We are able to review chats pertaining to the “fetch”/delivery in order to better serve you.
Automatically Collected Information
Please see below for a detailed discussion of the Application’s collection and use of location information.
In addition, the Application may collect certain technical information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Further, if you connect to the Application via a third party service (such as API providers), we may share information about your use of the Application with that third party provider. We may also share your information with third party providers to create offers that may be of interest to you.
We use this information to provide customer support, to analyze usage patterns, to troubleshoot bugs or other technical issues, and to improve or expand the Fetchstr experience.
Does the Application collect precise real time location information of the device?
When you initially open the Application and while the Application remains open, we automatically receive information about your location. Each time you open the Application, your location information is automatically updated. We update your location data in order to display potential “fetch” requests in your proximity in the Application and to send you alerts about nearby pending “fetch” requests.
If you have selected the “Always Allow Location Access” option, if the Application is in the background, your location information will be automatically refreshed periodically. We may use GPS technology (or other similar technology) to determine your current location in order to display a location map with relevant notifications. We will share your current location with other users of the Fetchstr community or third party partners. However, your location refreshes each time the Application is closed (or periodically if you have selected the “Always Allow Location Access” option) and we do not retain past location information. We need your location information in order to match people placing orders and “fetchers”.
When you use the “Offer to Fetch” feature, your GPS location is automatically collected and other members of the Fetchstr community in the area receive notifications of your location in order to solicit potential orders. Use of this feature is optional. When you are “fetching”, real-time GPS technology is also used to determine your location in order to assist you in navigating to the “pick-up” and “drop-off” locations. When you use the “Offer to Fetch” feature and during an order/delivery, other users of the Application will also be able to see your profile information.
If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the Application located in your account settings or in your mobile phone settings and/or within the Application. This will limit the function of the Application, however.
Do third parties see and/or have access to information obtained by the Application?
Yes. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose user-provided information and automatically collected information:
as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted third party services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement; to improve the Application’s performance; if Fetchstr is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
What are my opt-out rights?
You can stop all further collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at firstname.lastname@example.org.
You can use your device settings to limit receipt of push notifications, although this may impact the functionality of the Application.
You can also enable or disable the Facebook Connect feature to limit the Application’s access to this information.
Data Retention Policy, Managing Your Information
We will retain user-provided information for as long as you use the Application and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete user-provided information that you have provided via the Application, please contact us at email@example.com and we will respond in a reasonable time. Please note that some or all of the user-provided information may be required in order for the Application to function properly.
We do not use the Application to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at email@example.com.